Home Delivery 24/7 From Our Oven to Your Door: Bringing Sweet Treats Right to You

Refund Policy

At Addictibles, we strive to provide you with the finest homemade cookies and brownies, and your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you. Please take a moment to review our refund policy.

Returns and Refunds:

  1. Eligibility: To be eligible for a refund, you must contact us within 7 days of receiving your order. Requests made after this period may not be accepted.

  2. Condition: To qualify for a refund, the items must be in their original condition, unopened, and in their original packaging.

Refund Process:

  1. Contact Us: If you would like to request a refund, please contact our customer support team. Please include your order number and a detailed explanation of the issue.

  2. Assessment: Our team will review your request and may ask for additional information or photos to assess the situation.

  3. Refund or Replacement: Depending on the circumstances, we will either issue a refund to your original payment method or send a replacement for the affected items.

Shipping Costs:

  1. Return Shipping: If your refund is approved and involves returning the items to us, you may be responsible for return shipping costs unless the return is due to an error on our part.

Refund Timeframe:

  1. Processing Time: Refunds will be processed within 7-10 business days of approval.

  2. Credit Timing: The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

Contact Us:

If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please don’t hesitate to reach out to our customer support team. We are committed to ensuring your satisfaction and will do our best to address your concerns promptly and fairly.

Thank you for choosing Addictibles. We value your trust and are dedicated to providing you with exceptional products and customer service.

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