Welcome to Addictibles! We understand you may have questions about our homemade cookies and brownies, ordering process, and more. Here are some of the most commonly asked questions and their answers:

Ordering and Delivery

Q1: How can I place an order with Addictibles?

A: Ordering with us is easy! Simply browse our website, select your favorite treats, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment information, and your delicious treats will be on their way.

Q2: Do you offer nationwide delivery?

A: Yes, we offer home delivery across the country. Wherever you are, we’ll do our best to get our sweet creations to your doorstep.

Q3: How long does it take for my order to arrive?

A: Standard delivery times typically range from 3 to 7 business days from the date of shipment. Please note that delivery times may vary based on your location and weather conditions.

Q4: Can I track my order?

A: Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Cookies and Brownies

Q5: Are your treats made from scratch?

A: Yes, indeed! We take pride in crafting all our cookies and brownies from scratch, using the finest ingredients to ensure that every bite is a taste of perfection.

Q6: Do you offer gluten-free or vegan options?

A: While we primarily focus on our traditional recipes, we are continually exploring new options to cater to various dietary preferences. Stay tuned for updates on our menu!

Q7: How should I store my cookies and brownies?

A: To keep your treats fresh, we recommend storing them in an airtight container at room temperature for up to one week. For longer storage, freeze them in an airtight container for up to three months.

Customer Support

Q8: How can I reach your customer support team?

A: If you have any questions, concerns, or need assistance, you can reach our friendly customer support team by emailing. We’re here to help!

Q9: What should I do if my order arrives damaged or incomplete?

A: We apologize for any inconvenience. Please contact us within 48 hours of delivery, and we’ll promptly assist you in resolving the issue.

Q10: How can I stay updated on promotions and new products?

A: To stay in the loop about our latest offerings and special promotions, sign up for our newsletter on our website. You can also follow us on social media for sweet updates!

If you have any other questions or need further assistance, don’t hesitate to reach out. We’re here to make your Addictibles experience as sweet as can be!